Frequently Asked Questions
Helpful Information Before You Request Service
We want every client to feel informed before scheduling repair, maintenance, installation, or improvement work with CraftBuilt Handyman Services. Below are answers to common questions about estimates, scheduling, payment, service areas, and how we handle requests.
What areas do you serve?
CraftBuilt Handyman Services serves the South Hills of Pittsburgh and nearby surrounding communities, including Jefferson Hills, Pleasant Hills, Baldwin, West Mifflin, Whitehall, South Park, Bethel Park, Upper St. Clair, Mt. Lebanon, Castle Shannon, Dormont, Brentwood, Elizabeth, Finleyville, Peters Township, Scott Township, McMurray, Canonsburg and nearby areas.
How do I request an estimate?
You can submit an estimate request through our website with a description of the work, your location, photos if available, and your preferred timeline. CraftBuilt will review the request and follow up with the next step.
Some requests may be estimated remotely from photos and details. Others may require additional information or an on-site visit before pricing can be confirmed.
Do you handle small service calls?
Yes. CraftBuilt helps with both small service calls and more detailed repairs or improvements. This may include items such as minor repairs, adjustments, maintenance tasks, fixture replacement, hardware, caulking, drywall patching, and other small jobs that still need to be handled properly.
Are you insured and registered?
Yes. CraftBuilt Handyman Services is fully insured and registered as a Pennsylvania Home Improvement Contractor - PA HIC # PA215327.
What types of clients do you work with?
We work with homeowners, landlords, real estate professionals, property managers, small businesses, and other clients who need dependable repair, maintenance, installation, or property support services.
Do you provide same-day or emergency service?
Same-day or urgent service may be available depending on the schedule, location, and scope of work. Availability is not guaranteed, but CraftBuilt will review urgent requests and respond as quickly as possible.
What payment methods do you accept?
Payment options may include credit card, debit card, cash, check, or electronic payment, depending on the type of work and invoice setup. Payment terms will be confirmed before work begins.
What is your cancellation or rescheduling policy?
We understand that plans can change. If you need to cancel or reschedule, please provide as much notice as possible, preferably at least 24 hours in advance. This helps keep the schedule organized and allows us to accommodate other clients.
Do you supply materials?
It depends on the job. For some work, CraftBuilt may provide materials. For other requests, clients may supply fixtures, parts, or products. If customer-supplied materials are used, they must be appropriate for the work and complete at the time of service.
Do you warranty the work?
CraftBuilt stands behind the workmanship provided. Warranty details may depend on the type of work, existing conditions, materials used, and whether the materials were supplied by CraftBuilt or the client. Any important limitations will be discussed before or during the estimate process.
What if the work is outside the proper scope of handyman service?
If a request requires a specialized trade professional or additional evaluation, CraftBuilt will communicate that clearly and help guide the client toward the appropriate next step.